All repairs are potentially rechargeable. In exceptional circumstances, the TMO may insist on undertaking certain repairs that will then be recharged to those responsible for the damage, repair or neglect.
Repairs can also be recharged retrospectively, as it may not become apparent until after the job is complete that the work is rechargeable. For example, if we repair a blocked toilet, and subsequently discover the fault was caused by a tenant flushing nappies down the toilet, we would recharge the tenant for the repair work.
Cranston TMO will recharge you the cost of the repair for one or more of the following reasons:
- The repair was a result of an action by you, your relatives or guests
- The repair was a result of work undertaken by you or by others on your behalf
- The repair is your responsibility to undertake in accordance with your tenancy conditions
- Another specific reason you are advised about
- You may be charged for forced entry to your home if you fail to allow gas contractors access for the annual gas safety check, or access is refused where a problem in your property is causing damage to another dwelling and access is not given