Hornsey Lane Estate Management Association

Tenant Responsibilities

Residents are responsible for the decoration and upkeep of their property. In addition residents are responsible for repairing all damage due to misuse even if it is a repair the TMO would normally carry out.

  • To allow the Maintenance Worker / Contractors to enter the property at all reasonable times to inspect the state of repair or to carry out repairs
  • Internal doors and door fittings and internal glazing
  • Draught-proofing to windows and doors
  • Internal fittings including skirting boards, architraves to doors/windows, bath panels, toilet seats, plugs and chains to sinks, basins and baths, shower heads, towel rails, curtain rails and pelmets
  • Internal decorations, filling minor cracks in plaster and finishes including wall and floor tiles
  • Repairs to kitchen units
  • Letter boxes
  • Items that are damaged by tenants or their family or visitors
  • Repairs to tenants’ own improvements
  • Replacement of tap washers and plumbing installed for washing machines, dishwashers etc.
  • Replacement of light bulbs and fluorescent tubes
  • Disposal of household rubbish correctly in the paladin bins provided.
  • Lock changes resulting from loss of keys, such as to doors or window locks
  • Toilets and sinks that tenants have blocked